I would appreciate a reply from one or more of you, rather than just hiding behind your lousy, stinking, corporate silence. THIS PROBLEM AND THIS DISHONESTY should be your NUMBER ONE PRIORITY TO RECTIFY. Well, I have no respect for people who act like this, who lie to customers and who do not take responsibility for their mistakes. I have brought this issue well and truly to your attention, and all you have done in the end is to make **** EXCUSES and explain how you DON'T CARE AND YOU WON'T DO ANYTHING TO FIX THE PROBLEM YOU HAVE MADE. Seriously you need to get your act together. Logitech I have a £5 Chinese speaker that doesn't have lag on bluetooth or AUX.
#Costco ue boom 2 update
Why should there be more and more comments on your website:Īfter every update the AUX port is basically pointless. This is absolutely callous and dishonest on your part and you should all be thoroughly ashamed of yourselves. BUT INSTEAD, you choose to DELIBERATELY MISLEAD EVERY SINGLE CUSTOMER WHO EVER BUYS A UE SPEAKER. It would also not be difficult at all to make a succinct note about this on your product website. Why will you not ACKNOWLEDGE the problem, and stop DECEIVING your customers? It would NOT BE HARD for you to put a warning in the app to say that updating the firmware will create audio latency in the auxiliary input. This behaviour as people, and as a company is despicable. You have 2 opportunities to warn people – before sale, and before updating the firmware. She said she did not know.Įither way, the situation is made all the more SCANDALOUS since you REFUSE TO WARN ANY CUSTOMERS ABOUT THIS ISSUE. I asked her if this is because you cannot fix it, or because you are unwilling to fix it. She explained that she had been in touch with the "engineering team" at UE and that you would not be fixing the auxiliary input delay issue. I received a call from Ana at Logitech customer support today. Dear Chris, Ben, Doug, Franck, Réception Lausanne,
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